Acceptance of Terms - When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order. These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of products to consumers. You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy. This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this agreement, as they may contain further terms and conditions that apply to you.
DEALER
Order Confirmation
Purchase Order being confirmed during the checkout stage strictly cannot be canceled.
Dealer cannot change item or quantity of item once item(s) being confirmed. If you wish to add on item or increase the quantity of the item, you are required to place a new purchase order.
Order Cancellation
If you wish to cancel the order you will need to pay 20% of the item cost price you order.
All delivery charges for the sending and returning products for cancellation purposes from dealer will be borne by dealer.
Out Of Stock Items
The product was out of stock when your order was confirmed.
In this case, we will ship all products in the order only when the new stock for the out of stock product arrives. However, in some situations, we might ship the products that are available first.
BUYER
Order Confirmation
An order confirmation with an order summary will be sent to you through email right after you have placed your order.
Item(s) being paid are non-refundable, can only do replacement with the same item or other product with same or higher value and buyer shall pay the difference.
Order Cancellation :
1. Customer cannot cancel the order after the item(s) is paid.
2. We DO NOT accept cancellations due to change of mind or wrongly ordered.
3. Item(s) being paid are non-refundable, and can only be replaced with the same item or other product with the same or higher value and the buyer shall pay the difference.
Refund Policy :
1. Strictly non-refundable, can only do the replacement with the same item or other product with the same or higher value. If the same product runs out, other products with the same or higher value will be replaced and the buyer shall pay the difference.
2. We will NOT issue a refund if the goods received by the customer are not satisfied after the goods have been used.
3. We will NOT issue a refund if the parcel is being returned to us due to the parcel being unclaimed; the parcel is refused by the addressee.
4. If you've made an error in the shipping information on your order, and such an error causes an order to be rejected, returned, lost or destroyed, we cannot issue a refund or replacement of any kind.
5. We will NOT refund your payment even if you return the product to us.
Change Existing Order
If you want to change the delivery address/phone number for your existing order and/or recipient for your existing order, please contact us immediately before the order is processed. However, please bear in mind once an order has been processed, no changes can be made.
Customer cannot change item or quantity of the item once the item(s) are paid.
Shipping And Handling
We will deliver your order within 1- 3 days of receiving cleared payment.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a package that is returned because of an incorrect address.
We will not be responsible or liable for damaged packages or those shipped back to us in the event that the courier service fails after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address. The customer shall be responsible for the cost of resending a package that is returned.
Estimated Delivery Time of Goods
Under normal circumstances, you get to receive your order within 3 business days for West Malaysia and 5 business days for East Malaysia from the day you place your order and make payment.
International Shipping
It is your responsibility to make sure that your order contains acceptable and approved items for import into the country of destination/delivery.
The transit time is different based on the country's destination, usually approximately 7 - 19 business days. Transit time quoted to delays due to customs inspection and /or force majeure event as well as changes without prior notice.
We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with customs clearance. Therefore, please check with your country’s customs for their specific customs laws.
Out Of Stock Items
All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.
In this case, we will ship all the in-stock products that you have ordered first and for products that are out of stock, we will ship them to you immediately once the next shipment of stock arrives or we will refund you for those items out of stock.
Return & Exchange
Customer can request for return/exchange within 7 calendar days of receipt if they are incorrect or defective:
Incorrect: The item is not the item that you ordered. Model, size, or color is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
Defective: The product does not function as described by the manufacturer’s specifications.
We will NOT accept any damage during shipment to and from or misused by customer / shipping carrier or held by customs.
All items must meet the following conditions in order to be eligible for return:
· The returned item must be shipped and stamped within 7 calendar days of receipt.
· Item must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be returned in good condition, unused, unmarked and not defaced in any manner.
Fresh Leader (M) Sdn Bhd reserves the right to reject a return of exchange if customer:
· Return the item after 7 calendar days of receipt.
· Change their mind about the product.
· Not satisfied with the quality after the goods have been used.
· Caused the fault by using the product in an abnormal way.
· Damage the product by making alterations.
· Damage the product where the damage is caused by any factors beyond our control.
· Are unable to provide proof of purchase, namely a tax invoice.
All defective products MUST BE reported and returned within 7 calendar days of receipt, Fresh Leader offers ONE-to-ONE Replacement.
Customer need to report the details of the defect and return the product for our inspection. The delivery charges for returning defective product(s) for replacement purposes from customer will be borne by customer.
After your returned item is inspected by us (usually within 72 hours of receipt), if the item is wrong or defective, we will process an exchange and deliver a replacement to you at our expense.
If the returned item(s) is not faulty/defective, customer would need to bear the return shipping cost.
To exchange due to wrong item, color or size selected by customer prior to delivery, please contact and advise us on your request within 2 days from the date of receipt. The exchange is subject to Management approval and delivery charges for the returned item and second re-delivery will be borne by customer.
WARRANTY TERMS
ALL the products sold in Fresh Leader store are 100% genuine with local warranty from our brand partners.
All defective products MUST BE reported and returned within the warranty period, Fresh Leader offers ONE-to-ONE Replacement.
Customer need to report the details of the defect and return the product for our inspection. The delivery charges for returning defective product(s) for warranty purposes from customer will be borne by customer.
After your returned item is inspected by us (usually within 72 hours of receipt), if the item is faulty or defective, we will process an exchange and deliver a replacement to you at our expense.
If the returned item(s) is not faulty/ defective, customer would need to bear the return shipping cost.
For international sales orders, the customer needs to bear the return courier charges and any other costs incurred.
Warranty Claim
We ONLY accept warranty claims for defects due to manufacturer. We will not accept any damage during shipment to and from or misused by customer / shipping carrier or held by customs.
All defective products MUST BE reported and returned within the warranty period, Fresh Leader offers ONE-to-ONE Replacement.
Customer need to report the details of the defect and return the product for our inspection. The delivery charges for returning defective product(s) for warranty purposes from customer will be borne by customer.
After your returned item is inspected by us (usually within 72 hours of receipt), if the item is faulty or defective, we will process an exchange and deliver a replacement to you at our expense.
If the returned item(s) is not faulty/ defective, customer would need to bear the return shipping cost.
For international sales orders, the customer needs to bear the return courier charges and any other costs incurred.
Brand(s) covered warranty and the warranty period:
A4Tech – 12 months warranty
Bloody – 12 months warranty
Pofoko – 24 months warranty for the zipper only
PowerSync – 12 months warranty
Powerbank – 12 months warranty for battery only
DiiD - 7 days warranty
**The warranty period will be starting from the date you received the item
Rejection of Warranty Claims
Fresh Leader (M) Sdn Bhd reserves the right to reject a return of warranty claim if customer:
· Change their mind about the product.
· Caused the fault by using the product in an abnormal way.
· Damage the product by making alterations.
· Damage the product where the damage is caused by any factors beyond our control.
· Are unable to provide proof of purchase, namely a tax invoice.
We do not accept and replace the item(s) with an expired warranty.
Return Procedures:
For warranty claims, please report by emailing us at [email protected]. You have to include the following details in the email:
· Order number:
· Tax Invoice:
· Contact No:
· Details: (tell us what the defect)
· Proof of defective product:
Once we receive your email, we shall contact you within 3 business days for further instructions.
Please ship back the product(s) to us in the original box and/or packaging with any accessories.
Please be reminded that before you ship anything to us, please email us in order for us to provide you with complete return instructions.