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Where we deliver?
We deliver throughout Malaysia and all over the world.
How much is shipping?
The shipping price is auto-calculated based on your shipping address and weight/dimension.
To find out how much shipping is, add the items that you'd like to buy to your shopping cart and proceed to checkout. The shipping cost will be calculated after you've entered your shipping address.
Please note the following:
Order cut-off for all delivery services is 2pm (Malaysia time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day.
Working days are defined as Monday – Saturday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday.
Delivery will be through Post Malaysia or courier service.
Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbor to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbor or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
We cannot ship orders containing aerosols or flammable products.
Shipping And Handling
We will deliver your order within 1- 3 days upon receiving cleared payment.
Please check your delivery address carefully as we will not responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a package that is returned because of an incorrect address.
We will not be responsible or liable for damaged packages or those shipped back to us in the event that the courier service fails after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address. The customer shall be responsible for the cost to resend a package that is returned.
Estimated Delivery Time of Goods
Under normal circumstances, you get to receive your order within 3 business days for West Malaysia and 5 business days for East Malaysia from the day you place your order and make payment.
It is your responsibility to make sure that your order contains acceptable and approved items for import into the country of destination/delivery.
We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with customs clearance. Therefore, please check with your country’s custom for their specific custom laws.
Tracking your order
You will be able to track your order by visiting Your Account, signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed, when the payment has been authorized and then when the order has been dispatched.
If you would like to know the delivery status of your order, you may trace and track from the responsible agency's website.
Gentle Reminder: We advise the customer to check the shipment status more frequently, and please be reminded that, in some situation, you may need to collect personally at the respective courier company office. If you do not receive your order within the Estimated Time Arrival, kindly contact us IMMEDIATELY for further assistance to avoid the parcel return to us. Rest assured that we are glad to assist follow up till the item successfully delivered.
If your parcel is being returned to sender due to any reason such as:
- Unclaimed (recipient not at homer, packages may be held at the courier office for pick-up, and if the recipient does not go and pick it up within a certain time frame it will be sent back to us).
- Incomplete / Insufficient Address (incorrect address was provided at checkout).
- Undeliverable as Addressed
- The item is refused by the addressee (someone at the address told the mail carrier that no one with that name lives there/ works there).
You may be responsible for the shipping charges to re-ship the parcel. Please note that we, unfortunately, cannot re-ship orders until the original package is returned to us, and we cannot intercept or redirect a package once it is marked as "return to sender".
Incorrect Address - if the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped.
NOTE : For the International order, when a parcel is sent back, as no one is essentially covering the return shipping, the destination carrier will send the item back the slowest and cheapest shipping method to incur the least amount of cost. With that being the case, they will typically hold the parcel until they have enough items to send back at once to make it worth their money. This typically results are longer return transit times.
Can I request the refund if the order is being Returned to Sender? Please refer to the Terms and Conditions of Refund Policy.
ALL the products sold in Fresh Leader store are 100% genuine with local warranty from our brand partners.
We ONLY accept warranty claim for defects due to manufacturer. We will not accept for any damaged during shipment to and from or misused by customer / shipping carrier or hold by custom.
Brand(s) covered warranty and the warranty period:
A4Tech – 12 months warranty
Bloody – 12 months warranty
Pofoko – 24 months warranty for the zipper only
PowerSync – 12 months warranty
Powerbank – 12 months warranty for battery only
**The warranty period will be countdown starts from the date you received the item
All defective products MUST BE reported and returned within the warranty period, Fresh Leader offer ONE-to-ONE Replacement.
Customer need to report the details of the defect and return the product for our inspection. The delivery charges for returning defective product(s) for warranty purposes from customer will be borne by customer.
After your returned item inspected by us (usually within 72 hours of receipt), if the item is faulty or defective, we will process for an exchange and delivery a replacement to you at our expense.
If the returned item(s) is not faulty/ defective, customer would need to bear for the return shipping cost.
For international sales order, the customer needs to bear the return courier charges and any other cost incurred.
Rejection of Warranty Claims
Fresh Leader (M) Sdn Bhd reserves the right to reject a return of warranty claim if customer:
· Change their mind about the product.
· Caused the fault by using the product in an abnormal way.
· Damage the product by making alterations.
· Damage the product where the damage is cause by any factors beyond our control.
· Are unable to provide a proof of purchase, namely a tax invoice.
We do not accept and replace item(s) with an expired warranty.
For warranty claim, please report by emailing us at [email protected]. You have to include the following details in the email:
· Order number:
· Tax Invoice:
· Contact No:
· Details: (tell us what the defect)
· Proof of defective product:
Once we received your email, we shall contact you within 3 business days for further instructions.
Please ship back the product(s) to us in the original box and / or packaging with any accessories.
Please be reminded that before you ship anything to us, please email in order us to provide you with complete return instructions.
We are looking for Dealers
These are exciting times and we want you to be part of it. Fresh Leader is actively seeking IT Product or Home and Living dealers.
Please do not hesitate to view our website for catalogue whether on IT products or Home and Living and mail us [email protected] or give us a call or WhatsApp 016 - 286 7743 for further discussion.
Frequently Asked Questions (FAQ)
Q: What are the advantages of using the Car Cover?
A: Our Car Cover helps to maintain your vehicle's precious shine, while keeping it feeling and looking new. The silver-gray color was selected because of its heat-resistant properties. It helps in keeping harmful ultraviolet (UV) rays from damaging and discoloring your vehicle's interior and exterior, helps prevent dirt and dust from penetrating the vehicle's paint, and the hard to wash cracks and crevices. Covers help maintain the "just washed" look between washes, prevent scratches, dings, and people's prying eyes. Car covers will also help keep birds, animals, and small tree debris from leaving their dents and marks on your vehicle's finish.
Q : Is this water proof? Will it keep my car dry in a heavy rain day?
A : The cover is not water proof. It is water shedding and water resistant but it can keep the car dry in a heavy rain. It is a breathable material and there will be some moistures left underneath between the cover and the car.
Q : Can the cover be used for long period of time in hot conditions and will it stick on the car?
A : The cover can stand on UV rays sun because it's breathable but it will damage on hot fire. It will not stick on the car because the inner lining is made of polypropylene cotton.
Q : How to prevent winds from lifting the car cover?
A : An additional security lock and cable is included in a set of the Car Cover. It takes less than a minute to install and use. A strap is included for you to tie down for an extra added security.
Q : How is the quality of cover and can it be used for long period? How long?
A : It is made of anti-scratch material with double stitched on the cover for durability. It can be used for long period but it also depends on the usage, if used and keep it well. It can be used for more than a year.
Q : Are all your covers fitted?
A : Yes, all the covers are fitted with elastic band at the side bottom based on the standard size of a common car dimension. It comes in a range of generic sizes from the smallest like Perodua Myvi to the largest like Toyota Vellfire.
Q : Can this cover protect the whole car including the tyre?
A : Usually will cover half or more than half of the tyre for a standard size car. The size of the cover does not include the spoiler or bodykit fitted on the car.
Q : What if my car has an non factory fitted spoiler or bodykit?
A : We should still be able to supply a car cover that fits, we normally ask you to supply a photograph and dimensions.
Q : How does the cover fit if I have an aerial?
A : The aerial would need to be removed before fitting the car cover, in most cases an aeiral can easily be unscrewed. For shark fin antennas in the roof we recommend placing a soft item/sponge over the fin to prevent damaging the car cover.
Q : How to enter the car with the car cover on it?
A : We added a side door zipper for easy access and convenient. This allows you to enter your car without removing the cover every time if you need inside. The zipper is fully lined and protected from the paint and is large enough to fully open the driver side door while leaving the cover completely fitted.
Q : Does the Car Cover has warranty?
A : We do not cover warranty for this product but we will ensure the product quality before deliver out to customer.
Q : Can I exchange to the other size if it does not fit on my car?
A : Yes, you can exchange to other size but the returned item must be in original condition with packaging and accessories.
Q : What if I can’t find my vehicle on your website?
A : If you cannot find your vehicle on our website, please check your car measurement and compare it with our Car Cover Size Guide. You may also contact us by email or phone 03-8744 1123 or 014-3377435 with your car model, year, and body type. We will use the information you provide to locate the perfect Car Covers for your vehicle.
Notice: Please check your car measurement and compare with our Car Cover size guide. The car cover is 99.99% fit on all common car dimension excluding accessories and body kit fitted on the car. Please allow +/- 5cm-10cm difference due to manual measurement.
No Returns, Refunds, or Exchanges for:
1. Defects and damages are due to misuse, fault of negligence or usage other than the normal and customary manner.
2. The product is modified, disassembled, or attempted repair by any person.
3. The Returns & Exchanges request is subject to Management approval. All defect claims will review and judge by the Management.
For more info about Return/Exchange, please contact our customer service team at 014-3377435.