SHIPPING INFORMATION

• Unclaimed (recipient not at homer, packages may be held at the courier office for pick-up, and if the recipient does not go and pick it up within a certain time frame it will be sent back to us).
• Incomplete / Insufficient Address (incorrect address was provided at checkout).
• Undeliverable as Addressed
• The item is refused by the addressee (someone at the address told the mail carrier that no one with that name lives there/ works there).

You may be responsible for the shipping charges to re-ship the parcel. Please note that we, unfortunately, cannot re-ship orders until the original package is returned to us, and we cannot intercept or redirect a package once it is marked as "return to sender".

Incorrect Address - if the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped.

NOTE : For the International order, when a parcel is sent back, as no one is essentially covering the return shipping, the destination carrier will send the item back the slowest and cheapest shipping method to incur the least amount of cost. With that being the case, they will typically hold the parcel until they have enough items to send back at once to make it worth their money. This typically results are longer return transit times. 

Can I request the refund if the order is being Returned to Sender? Please refer to the Terms and Conditions of Refund Policy.

WARRANTY TERMS

ALL the products sold in Fresh Leader store are 100% genuine with local warranty from our brand partners.

Warranty Claim

We ONLY accept warranty claim for defects due to manufacturer. We will not accept for any damaged during shipment to and from or misused by customer / shipping carrier or hold by custom.

Brand(s) covered warranty and the warranty period:

A4Tech – 12 months warranty

Bloody – 12 months warranty

Pofoko – 24 months warranty for the zipper only

PowerSync – 12 months warranty

Powerbank – 12 months warranty for battery only

**The warranty period will be countdown starts from the date you received the item

Warranty Policy

All defective products MUST BE reported and returned within the warranty period, Fresh Leader offer ONE-to-ONE Replacement.

Customer need to report the details of the defect and return the product for our inspection.  The delivery charges for returning defective product(s) for warranty purposes from customer will be borne by customer.

After your returned item inspected by us (usually within 72 hours of receipt), if the item is faulty or defective, we will process for an exchange and delivery a replacement to you at our expense.

If the returned item(s) is not faulty/ defective, customer would need to bear for the return shipping cost.

For international sales order, the customer needs to bear the return courier charges and any other cost incurred.

Rejection of Warranty Claims

Fresh Leader (M) Sdn Bhd reserves the right to reject a return of warranty claim if customer:

·         Change their mind about the product.

·         Caused the fault by using the product in an abnormal way.

·         Damage the product by making alterations.

·         Damage the product where the damage is cause by any factors beyond our control.

·         Are unable to provide a proof of purchase, namely a tax invoice.

We do not accept and replace item(s) with an expired warranty.

Return Procedures:

For warranty claim, please report by emailing us at enquiry@freshleader.com. You have to include the following details in the email:

·         Order number:

·         Tax Invoice:

·         Contact No:

·         Details: (tell us what the defect)

·         Proof of defective product:

Once we received your email, we shall contact you within 3 business days for further instructions.

Please ship back the product(s) to us in the original box and / or packaging with any accessories.

Please be reminded that before you ship anything to us, please email in order us to provide you with complete return instructions.

We are looking for Dealers

These are exciting times and we want you to be part of it. Fresh Leader is actively seeking IT Product or Home and Living dealers. 

Please do not hesitate to view our website for catalogue whether on IT products or Home and Living and mail us sales3@freshleader.com or give us a call or WhatsApp 016 - 286 7743 for further discussion.