Delivery Information

 
Where we deliver?
We deliver throughout Malaysia and all over the world.
 
How much is shipping?
The shipping price is auto-calculated based on your shipping address and weight/dimension. 
 
To find out how much shipping is, add the items that you'd like to buy to your shopping cart and proceed to checkout. The shipping cost will be calculated after you've entered your shipping address.
 
Please note the following:
Order cut-off for all delivery services is 2pm (Malaysia time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day.
 
Working days are defined as Monday – Saturday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday.
 
Delivery will be through Post Malaysia or courier service.
 
Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbor to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbor or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.
 
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
 
We cannot ship orders containing aerosols or flammable products.
 
Shipping And Handling
We will deliver your order within 1- 3 days upon receiving cleared payment.
 
Please check your delivery address carefully as we will not responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a package that is returned because of an incorrect address.
 
We will not be responsible or liable for damaged packages or those shipped back to us in the event that the courier service fails after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address. The customer shall be responsible for the cost to resend a package that is returned.
 
Estimated Delivery Time of Goods
Under normal circumstances, you get to receive your order within 3 business days for West Malaysia and 5 business days for East Malaysia from the day you place your order and make payment.
 
International Shipping
It is your responsibility to make sure that your order contains acceptable and approved items for import into the country of destination/delivery.
 
We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with customs clearance. Therefore, please check with your country’s custom for their specific custom laws.
 
Tracking your order
You will be able to track your order by visiting Your Account, signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed, when the payment has been authorized and then when the order has been dispatched.
If you would like to know the delivery status of your order, you may trace and track from the responsible agency's website.
 
Gentle Reminder: We advise the customer to check the shipment status more frequently, and please be reminded that, in some situation, you may need to collect personally at the respective courier company office. If you do not receive your order within the Estimated Time Arrival, kindly contact us IMMEDIATELY for further assistance to avoid the parcel return to us. Rest assured that we are glad to assist follow up till the item successfully delivered.
 
 
If your parcel is being returned to sender due to any reason such as:
 
  • Unclaimed (recipient not at homer, packages may be held at the courier office for pick-up, and if the recipient does not go and pick it up within a certain time frame it will be sent back to us).
  • Incomplete / Insufficient Address (incorrect address was provided at checkout).
  • Undeliverable as Addressed
  • The item is refused by the addressee (someone at the address told the mail carrier that no one with that name lives there/ works there).

You may be responsible for the shipping charges to re-ship the parcel. Please note that we, unfortunately, cannot re-ship orders until the original package is returned to us, and we cannot intercept or redirect a package once it is marked as "return to sender".

Incorrect Address - if the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped.

NOTE : For the International order, when a parcel is sent back, as no one is essentially covering the return shipping, the destination carrier will send the item back the slowest and cheapest shipping method to incur the least amount of cost. With that being the case, they will typically hold the parcel until they have enough items to send back at once to make it worth their money. This typically results are longer return transit times. 

Can I request the refund if the order is being Returned to Sender? Please refer to the Terms and Conditions of Refund Policy.